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Toner Troubleshooting

Cartridges are very sensitive and can be damaged easily. Many handling and environmental factors such as humidity, static electricity, dust and temperature can attribute to print problems.


If your print quality changes (light copy, streaks, unintended lines or dots) the most efficient way to isolate whether the problem is the cartridge or the printer is to change the toner cartridge. It may be that your cartridge has run out of toner or that a recently installed cartridge is defective.

If your print quality has deteriorated slowly over time excess dust and toner may be the cause. By cleaning your printer's internal parts, you may be able to solve the problem. Also, your printer's parts will wear out in time. The best way to insure that your printer produces consistent, high quality prints is to have it checked by a professional technician. Contact your local printer & copier repair service for more information.

A variance in print quality which occurs after a change of paper may mean you are using the wrong paper for your printer (again, check the user guide) or that paper was installed upside down. Most reams of paper have an arrow on the package that indicates which side of the paper is designed to be printed on. Try flipping the paper over and run a print test.


If the cartridge seems to be causing a print quality problem, go through the normal ordering procedures and note that a defective cartridge is being returned. Place the cartridge in the bag in the box and, when available, include a test print in the top of the box showing the print problem. If you would like the manufacturer to call and let you know why the cartridge failed and what has been done to resolve this issue, please make sure your name and phone number are included inside the cartridge box.


Estimated cartridge yields are based on a 5% page coverage ( approximately a standard 1/2 page letter). Graphics and bold borders and charts will increase page coverage and reduce yield. Our remanufactured cartridges are guaranteed to equal the OEM yield in the same applications.

  • Series 4 / 4 PlusHP4 and 4Plus, Apple, Canon, and other printers.
  • Approximate yield: 6,000 to 7,000 prints
  • Series IIP / IIIPHPII, IIIP, Apple, Canon, and compatible laser printers.
  • Approximate yield: same or higher than OEM 3,500 printsSeries II / IIIHPII,IID, III, & IIID
  • Apple, Canon, and other printers.
  • Approximate yield: same or higher than OEM 4,000 prints  Series IIIsi / 4siHP IIIsi, 4si
  • Approximate yield: same or higher than OEM 7,000 prints
  • Series 4LHP4L, Apple, Canon, and other compatible laser printers.
  • Approximate yield: same or higher than OEM 3,000 prints
  • IBM 4019 / 4029IBM 4019, 4028, 4029 laser printers
  • Approximate yield: 10,000 prints.

It is recommended that you occasionally check your specific cartridge yield to make and sure your printer and cartridge are performing adequately. Simply run the following test page at the beginning and end of a cartridge cycle. Subtract the start number from the final count and this will give you your exact cartridge yield. The remanufactured cartridges are guaranteed to
last as long as new ones!

Page Count for HP Series II III; IP & IIIP; III/4si Printers

Press the ON LINE button once taking the printer " off line". Press the TEST FONT button on the display panel. Hold it down until it says 05 SELF TEST. Release the button. A page will print that tells the exact number of pages printed from the printer (like an odometer on a car). There will be a fine that states PAGE COUNT: then a #. This is your current page count.

 Page Count for HP 4 & 5 Printer

Take the printer OFF LINE. Push MENU till it displays TEST. Then push item until it says SELF TEST. Press ENTER. This will print your test page with the page count listed.